Engagement Report

A powerful, customisable and easily digestible suite of social analytics, designed to give organisations centralised reporting across all owned social channels.

 

An engagement report helps organisations measure all key social customer service metrics and find new, actionable ways to continuously improve. Track response times, sentiment and individual user performance. Identify your peak engagement times, tag customers and run detailed reports to analyse specific segments of your customer base.

 

Push notifications give a completely customisable way of being alerted by email or mobile phone notification regarding new inbox messages and messages assigned to you or your team.

 

Marketing Report

A powerful, interactive marketing report will allow you to quickly understand which content is resonating with your audience and your optimum time to publish for maximum engagement.

 

Track reach, follower, engagement, location and demographic metrics for each social channel, and how your content is impacting on them. Quickly create customisable reports that can be shared with senior stakeholders.

 

Build a separate report for each marketing campaign and and see a clear breakdown of metrics only for posts tagged as part of that campaign. Push notifications alert you by email or mobile phone notification regarding posts published, posts that failed to publish and validation requests.

Website Report

Clearly demonstrating the ROI of your activity is now key for Social Media Managers. Aligning your KPI’s to wider business goals will allow you to build the business case for more budget prove the value of your work.

 

The website report within SocialSignIn will track socially-driven purchases, form conversions and 37% more website traffic than through Google Analytics.

Monitoring Report

A monitoring report gives you a complete summary of your online coverage. Drill into spikes in activity to see where you are being mentioned and why, or report on the value of PR coverage that your activity has generated for the business.

 

Track the sentiment of your coverage, where in the World you are being talked about and the demographic breakdown of your audience.

 

See which of your social media posts and hashtags have contributed most PR value for your organisation.

  • How 7 local authorities drove social media response times down to 12 minutes

  • How a leading transport provider saved £200k and created award-winning social customer care

  • How the UK’s biggest late night operator drove 282% sales uplift through social media