Solutions

Marketing

Create integrated, powerful and targeted campaigns using the latest social media marketing technology. Build a loyal following of influential brand advocates and keep them engaged with compelling content that drives website traffic, email subscribers and revenue.

Organisations are able to quickly publish, manage and analyse campaigns through a single platform.

Customer Care

Create powerful experiences that drive loyalty and value for customers, and encourage efficiency and integration internally. Make social customer service an enterprise-wide strategy that can be easily scaled – supporting fast, informed responses.

Manage a high volume of social interactions in the way that suits your organisation, delivering memorable digital experiences for your customers that accelerate channel-shift and drive down costs to serve.

Social Commerce

Combine the best of e-commerce, with the power of social media. Shoppers now not only use social channels to search, read reviews and be inspired, but to buy.


Ensure your content is in place precisely when your customers are looking, by scheduling targeted campaigns that are based on a deep understanding of your audiences’ interests and behaviours.

Public Relations

Filter out the noise and monitor the most important print, online and social content. Manage your brand perception, your competitors and turn media coverage into actionable insight from millions of sources.

Find new audiences, collaborate with influencers and manage key online conversations. Proactively reach out and offer advice and resources when your customers need you most.

Compliance

Comply with strict regulations and minimise the risks that can occur when scaling social media within an organisation, supported by a clear audit trail.

Select from only pre-approved images and text, set strict approval processes and keep stakeholders informed by sharing social interactions via email.

Training & Support

Flexible service packages are available to ensure the partnership works in the best way for your organisation. A dedicated Client Success Manager helps your drive immediate and sustainable business impact from the SocialSignIn platform.

Real-time live chat UK support, multiple training options, expert social media advice, and the latest thought leadership and best practices content are provided as part of our service agreement and to help you achieve your social goals, faster.

Mobile

Empower your customer-facing workforce to have a social presence while on the move, delivering fast, informed and localised customer service. Your marketing or comms team can use the latest mobile technology to move fast and make every second count on social media.

  • How a leading transport provider saved £200k and created award-winning social customer care

  • How to socially-engage diverse audiences with diverse needs

  • How the UK’s biggest late night operator drove 282% sales uplift through social media