Create powerful experiences that drive loyalty and value for customers, and encourage efficiency and integration internally. Make social customer service an enterprise-wide strategy that can be easily scaled – supporting fast, informed responses.
Manage a high volume of social interactions in the way that suits your organisation, delivering memorable digital experiences for your customers that accelerate channel-shift and drive down costs to serve.
A suite of customer service reports allow you to drive down response times, costs and improve customer satisfaction. Discover clear customer service insights that you can action to provide a digital first approach.
Customisable customer service dashboards let you focus on what’s most important to you, so nothing slips through the net. Respond in the most suitable way by using a detailed history of each social customer – or choose when to take the conversation into a private message.
Meet and delight your customers on the channels and devices they prefer. Manage all elements of social customer service and stay close to your team’s activity while on-the-go, with the SocialSignIn app.
How Virgin Trains created a unique brand and exceptional social customer service
How to socially-engage diverse audiences with diverse needs
How a leading transport provider saved £200k and created award-winning social customer care