Customer Care

Fast and Effective Customer Interactions

Create powerful experiences that drive loyalty and value for customers, and encourage efficiency and integration internally. Make social customer service an enterprise-wide strategy that can be easily scaled – supporting fast, informed responses.

 

Manage a high volume of social interactions in the way that suits your organisation, delivering memorable digital experiences for your customers that accelerate channel-shift and drive down costs to serve.

Clear and Actionable Reporting

A suite of customer service reports allow you to drive down response times, costs and improve customer satisfaction. Discover clear customer service insights that you can action to provide a digital first approach.


Customisable customer service dashboards let you focus on what’s most important to you, so nothing slips through the net. Respond in the most suitable way by using a detailed history of each social customer – or choose when to take the conversation into a private message.

On-the-go Control

Meet and delight your customers on the channels and devices they prefer. Manage all elements of social customer service and stay close to your team’s activity while on-the-go, with the SocialSignIn app.

Advanced Automation

Missing important inbound messages or comments from industry influencers can damage your brand and revenue opportunities. To help you achieve a beautiful balance between automated efficiency and meaningful engagement, SocialSignIn has developed, “Triggers”.

 

Triggers are a series of completely customisable rules that automate repetitive, low value customer care tasks around inbound messages by streamlining workflows. Leaving you to focus on high value activities and create power customer experiences that drive revenue.

  • How Virgin Trains created a unique brand and exceptional social customer service.

  • How to socially-engage diverse audiences with diverse needs

  • How a leading transport provider saved £200k and created award-winning social customer care