On Monday 19th September at 12.30 pm, SocialSignIn are joining the Housing Week celebrations by hosting a #DigitalJourney Twitter Chat, creating a place for Housing Associations to share and gain valuable insights from industry experts.
The Topics will Include:
What are the changing customer needs and technology trends?
How to move from transactional volume management to building relationships based on trust?
What are the challenges and pitfalls to avoid when integrating digital technologies into your Contact Centre?
What are the key learnings and best practices that ensure success when embarking on a digital journey?
How omni-channel communications positively impacts lives – building the business case?
What tools and techniques are leading Housing Associations using to channel shift successfully?