Monday 19th September at 12.30pm

#DigitalJourney Twitter Chat

On Monday 19th September at 12.30 pm, SocialSignIn are joining the Housing Week celebrations by hosting a #DigitalJourney Twitter Chat, creating a place for Housing Associations to share and gain valuable insights from industry experts.

The Topics will Include:

  • What are the changing customer needs and technology trends?
  • How to move from transactional volume management to building relationships based on trust?
  • What are the challenges and pitfalls to avoid when integrating digital technologies into your Contact Centre?
  • What are the key learnings and best practices that ensure success when embarking on a digital journey?
  • How omni-channel communications positively impacts lives – building the business case?
  • What tools and techniques are leading Housing Associations using to channel shift successfully?
#DigitalJourney Twitter Chat
#DigitalJourney Twitter Chat