Embedding Social Media into Local Government

Embedding Social Media into Local Government Customer Services – understanding where you are on your journey.

This unique study will enable you to benchmark your digital transformation alongside other local authorities, as well as understanding how to accelerate the level of change that you require. This eBook contains;

  • The 5 biggest challenges facing local government use of social media for customer service – and how to overcome them.
  • How effectively local governments are embedding social media and live chat into customer service.
  • They barriers to local government achieving true digital transformation.
  • Key considerations around resource planning, personlisation & engagement.
  • Barriers and opportunities looking forward.

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Embedding Social Media into Local Government Customer Services eBook