How National Express use Digital Technology to earn Lifetime Loyalty

Discover the story of how National Express has transitioned from traditional customer service, to digital communications – driving value up and costs down.

This eBook will show you;

  • How the role of their contact centre has changed in modern businesses.
  • Operational changes that deliver award-winning digital customer service.
  • How to reduce your Cost To Serve by almost 50%
  • How to make digital interactions warm, personal and human.
  • How to raise awareness and champion the work of the contact centre
  • Contact centre collaboration and integration with the wider business
  • Some of the tools you need to achieve your digital customer service vision

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Complete your details and find out the secrets to National Express’s success.

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