National Express Coach

National Express Coach Success Story

National Express Coaches manage over 18.9m journeys every year and 35,099 inbound social messages per quarter. With a rapidly-growing number of social customers, they needed to find a social management platform to underpin their social customer service going forward.

digital channel-shift


cost savings

152 mins

lower response time


Related case studies

  • Discover how leading emergency services use SocialSignIn to drive reach, engagement and real behavio

  • How Ordnance Survey has increased brand awareness, delivered demonstrable ROI & improved engagement

  • How Haven Holidays challenged perceptions, improved experiences & reached 19m people on social media