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The ability to “work successfully as part of a team” is on everyone’s CV, right? But when considered in the context of inter-departmental collaboration and a business-wide social media strategy, everyone is not always singing from the same hymn sheet! Collaboration is a crucial part of...

Using social media during the NatWest T20 Blast is one of my favourite parts of my job as Communications Manager at Leicestershire County Cricket Club. To those who have never watched a T20 game (you’re always welcome at the Fischer County Ground to watch the Foxes),...

It’s that time of year again, students are eagerly biting their nails and waiting to find out if they have been allocated a spot at their chosen universities. Students are sat by their front doors waiting for the postman, eagerly refreshing their inboxes or in...

Every extra minute a customer waits for a response works against you. If that response is regarding a really important question or complaint, then the problem is magnified ten-fold. Similarly, if an online influencer is using your product or service and tweeting about it, this...

About the Hosts: SocialSignIn is a complete social media management platform, comprising dedicated modules to help you manage social customer service, social media marketing and social listening. If you would like to know why organisations like Virgin Trains and Manchester City Council use SocialSignIn, please contact...