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It’s that time of year again, students are eagerly biting their nails and waiting to find out if they have been allocated a spot at their chosen universities. Students are sat by their front doors waiting for the postman, eagerly refreshing their inboxes or in...

Every extra minute a customer waits for a response works against you. If that response is regarding a really important question or complaint, then the problem is magnified ten-fold. Similarly, if an online influencer is using your product or service and tweeting about it, this...

About the Hosts: SocialSignIn is a complete social media management platform, comprising dedicated modules to help you manage social customer service, social media marketing and social listening. If you would like to know why organisations like Virgin Trains and Manchester City Council use SocialSignIn, please contact...

Having worked in the railway sector and now in aviation, social media certainly has a critical role to play in transport. Travellers are using social media more and more to contact their airline, train operator, airport or train station - and businesses have to be...