Designed to create powerful customer experiences, the SocialSignIn unified inbox gives you the ability to manage all messages from across multiple social networks in a way that works best for your organisation.
Organise and manage your inbox by choosing from a range of pre-set filters, or creating and saving your own. Allowing you to quickly scan, prioritise and action a high volume of interactions.
Assign messages to colleagues for a fast and informed response, check message sentiment and monitor conversation response times, ensuring you deliver an efficient service that encourages digital channel-shift.
A customisable dashboard for each user displays all of their key metrics in a clear snapshot, including response times, messages assigned and messages that have been actioned.
A live, dynamic inbox, removes the need to refresh or reload new messages – so that nothing slips through the net. Collaborate with colleagues by adding internal notes to messages, delivering fast responses using the right tone of voice.
Keep track of your social customers. View all previous interactions and a detailed overview of a profile, including influence score, popularity, location and keywords, to ensure your response is appropriate and effective.
Continuously measure and refine the social customer service you deliver by using a suite of powerful reports. Track response times, sentiment and individual user performance.
Understand your peak engagement times for social media and move personnel across digital channels to meet spikes in activity. Tag customers and run detailed reports to analyse specific segments of your customer base.
Finally, push notifications, a completely customisable way of being alerted by email or mobile push notification regarding new inbox messages and messages assigned to you or your team.
How to socially-engage diverse audiences with diverse needs
How a leading transport provider saved £200k and created award-winning social customer care
How 7 local authorities drove social media response times down to 12 minutes