Designed with customer service environments in mind, clients like Gatwick Airport and C2C Rail use our unified inbox to manage all their direct messages across multiple social networks. With SocialSignIn it is easy to assign messages to colleagues, check message sentiment and monitor conversation response times.
With SocialSignIn, managing a high number of social messages is simple. All your direct social messages, public and private, for all of your accounts can be found in SocialSignIn’s unified inbox. Users can locate messages easily with the ability to search based upon variables such as influence score, sentiment and date.
Keep track of your social customer history. Add internal notes and tags to a user’s social profile, view their past interactions with your organisation and gather the latest statistics on a user’s influence score, popularity, location and keywords. Address questions and queries faster by using our internal communication system to discuss issues with colleagues.
SocialSignIn makes it simple for you to manage incoming messages from multiple accounts. The ability to easily see if messages have been actioned, and if so by whom makes it easy to monitor your inbox during peak times. Assign messages to other colleagues or teams ensuring that they are responded to by the correct people. Monitor conversation response times and view all communication, ensuring all messages are responded to quickly and issues are resolved.
"If you can publicly resolves someone’s issue that helps to reflect the brand values and the inbox is all in front of me. Simple."
"It’s allowed our social to be a time saving, audience building, silver bullet firing communication machine."
"The main benefits have definitely been the time saving elements of the social inbox. The ease of this has halved the amount of time taken to manage social media activity"