Platform

Publish & Schedule

Marketing and Communications teams now have complete visibility and control over all content, with the ability to view and analyse all campaigns using a clean, customisable calendar.

Clearly see what posts are scheduled, for when and by whom, maintaining a consistent flow of engaging posts. Drag and drop posts into different days / times for complete control.

Quickly set up team or user-based publishing permissions, dependent upon roles and responsibilities. Set posts for verification before publishing, giving you an extra layer of security.

Engage

Designed to create powerful customer experiences, our customer service module gives you the ability to manage all social messages, track important KPI’s and continually refine your operation.

Organise and manage your social inbox by choosing from a range of pre-set filters, or creating and saving your own. Allowing you to quickly scan, prioritise and action a high volume of interactions.

Assign messages to colleagues for a fast and informed response, check message sentiment and monitor conversation response times, ensuring you deliver an efficient service that encourages digital channel-shift.

Monitor

The SocialSignIn media monitoring module helps you manage your online reputation, drive deep customer insights, identify business opportunities, track competitors and strengthen relationships through proactive engagement.

Monitor 250 million media sources across all major languages and countries, including social media, online blogs and print articles. Instantly respond to breaking news events with near real-time worldwide posting.

Build customised monitoring streams that filter out the noise and highlight the PR coverage that you’ve generated – then quickly and easily assign or engage with that coverage.

Analyse

A powerful, customisable and easily digestible suite of social analytics, designed to give organisations centralised reporting across all owned social channels.

 

The Engagement Report helps organisations measure all key social customer service metrics and find new, actionable ways to continuously improve.
A powerful, interactive Marketing Report allows you to quickly understand which content is resonating with your audience.

The Website Report clearly demonstrates the ROI of your activity tracking socially-driven purchases, form conversions and 37% more website traffic than Google Analytics.

Manage

Organisations can now fully-leverage the power social media without any legal complications. Remove the risks and untraceability associated with accessing social networks natively, by using a moderated environment that lets diverse employees use your social channels.

 

Flexible permissions give you complete control, as well as visibility of each user’s’ actions within the platform. SocialSignIn will pause and flag posts words if they contain “blocking” words, which you can specify.

In the event of a communications crisis, a company lockdown button allows only authorised users to prevent any content or responses being published while the incident is being managed.

  • How the UK’s biggest late night operator drove 282% sales uplift through social media

  • How to socially-engage diverse audiences with diverse needs

  • How a leading transport provider saved £200k and created award-winning social customer care