The SocialSignIn media monitoring module enables you to manage your online reputation, drive deep customer insights, identify business opportunities and strengthen relationships through proactive engagement.
Monitor 250 million media sources across all major languages and countries, including social media, online blogs and print articles. Instantly respond to breaking news events with near real-time worldwide posting.
Online and offline media sources are integrated into a single, interactive timeline. This enables users to quickly and easily identify, assign or action relevant coverage.
Build your own media monitoring searches that filter out the noise, allowing you track and action only the most important content. Search queries can be fully customised by geographical region, to detect indirect mentions, or specific keywords.
Find key influencers, collaborators and potential followers with similar interests. Monitor competitors and stay up-to-date with the latest industry news.
Quickly reply, like, retweet, flag or even assign messages and articles to other members of your team to action, without leaving your monitoring stream.
Monitoring analytics give you a complete summary of your online coverage. Drill into spikes in activity to see where you are being mentioned and why, or report on the value of PR coverage that your activity has generated for the business.
Track the sentiment of your coverage, where in the World you are being talked about and the demographic breakdown of your audience.
See which of your social media posts and hashtags have contributed most PR value for your organisation.
How Virgin Trains created a unique brand and exceptional social customer service.
How to proactively serve a community and respond to breaking stories
How a leading transport provider saved £200k and created award-winning social customer care