With more consumers turning to social media for a quick response or to voice a complaint, leading organisations are quickly realising that social customer care empowers them to deliver an efficient and effective service. To meet this demand, SocialSignIn has tripled its workforce over the last twelve months, and is now helping companies across Europe not only manage their social customer care, but launch targeted, intelligent marketing and PR campaigns.
“We have a longstanding partnership with SocialSignIn, and with their scalable solution we have been able to surpass our social goals. They have enabled us to engage with our followers to an award-winning standard, whilst remaining secure and offering highly-efficient customer service. SocialSignIn helped us to unlock the power of social media.” Said Sean Miller, Digital Media Producer at Edgbaston, home of Warwickshire Cricket Club.
SocialSignIn has an extensive portfolio that includes organisations like Centro, Match.com, Silverstone, National Express and The FCA, and with the opening of their European branch and a roadmap of new features that will ensure their clients continue to demonstrate market-leading social customer care, marketing and PR campaigns.
“Due to rapid growth, we’ve expanded all parts of SocialSignIn, including customer support and training, to ensure that we continue to offer an outstanding level of customer focus – supporting our clients in achieving their customer satisfaction and growth ambitions.” said Ben Nimmo, founder of SocialSignIn.
“Our unified inbox and social CRM system were created based upon feedback from organisations such as National Express, and we believe that our close relationships with our partners, and ability to evolve to suit their needs, ensures that we will continue to help our partners master their social activity.” said Ben.