Tonbridge and Malling Borough Council wanted to develop relationships with their residents through their 63 social accounts. SocialSignIn’s complete social solution has been the key tool in making this happen.
- Tonbridge and Malling Borough Council have dramatically increased response times to incoming messages providing superb social customer service. Thanks to SocialSignIn’s unified inbox they can now offer instant responses during office hours, allowing residents to contact them through social rather than expensive conventional methods.
- SocialSignIn’s easy to use platform has been integrated throughout the whole organisation, granting access to the less social savvy team members. Individual departments can now actively contribute towards their social presence whilst the Council can be confident that they are protected from social media crisis situations.